(65) 6866 0663 courses@sera.sg

Psychological First Aid

About Psychological First Aid Course

Psychological First Aid aims to provide you with basic knowledge and skills to help adults who are affected by the crisis in life. The crisis which includes man-made, natural and personal can be overwhelming for an individual to cope. By applying Psychological First Aid skills, you will be able to support the individual through the crisis and refer them to professional help like counselors.

The course will also teach you to recognize signs of stress and how you can cope with stress. Furthermore, you will also learn the warning signs of suicide and what you can do to help someone with suicidal idealization.

Psychological First Aid course is in line with World Health Organization guidelines and accredited by ACC Institute of Human Services.

Quick Facts from Samaritans of Singapore-

  1. Suicide is the leading cause of death for those aged 10-29
  2. 397 lives were lost to suicde in 2018
  3. Males account for more than 71% of all suicides in 2018
  4. For every suicide, at least 6 suicide survivors are left behind

Through the course, you will also learn to identify the warning signs of suicide, manage suicide risk and support suicide survivors who are left behind.

Target Audience

  • HR personnel, department heads who requires to handle the crisis in the workplace
  • Working Adults who are keen to provide psychological support in the workplace
  • Student Leaders in Secondary / JC / Polytechnic and University
  • Individuals who are keen to equip themselves to skills helping others in distress

Course Content

Course Objectives

At the end of the course the trainees will be able to:

  • Understand the different types of crisis
  • Identify the signs of stress
  • Demonstrate stress management techniques
  • Recognize grief processes
  • Identify the warning signs of suicide
  • Identify ways to help an individual with suicidal thoughts
  • Demonstrate active listening skills
  • State the actions principles of Psychological First Aid
  • Provide Psychological First Aid using Look, Listen and Link Techniques
  • Demonstrate the ability to provide self care and care for others

The course is a classroom-based training with lectures, hands-on and role play activities.

Course Content

Module 1: Introduction: Importance of Psychological First Aid During Crisis:

  • What is Psychological First Aid?
  • When is Psychological First Aid applied?
  • What is a crisis?
  • How can Psychological First Aid skills be applied in a crisis?

Module 2: Helping People to manage stress 

  • Identifying the causes of stress
  • Identifying colleagues/classmates in distress
  • Strategies to cope with stress and assist an individual who is in distress

Module 3: Helping People to cope with Grief, Death and Bereavement 

  • The Fundamentals of Grief Management
    – Understanding Loss and Grief
    – 5 Stages of Grief Process
    – Children & Grief
  • Traumatic Bereavement

Module 4: Suicide Risk Assessment and Management 

  • Warning signs of suicidal emergency
  • Suicide Risk Assessment
  • Steps in helping friends who are suicidal

Module 5: Psychological First Aid Skills and Framework

  • Look, Listen and Link
  • Active Listening Skills – Encouraging, Paraphrasing and Summarising
  • Dos and Dont’s in Psychological First Aid
  • Self-care in Psychological First Aid
  • Role Play and Skills Practice

Course Requirements

  • Able to speak, read and understand English effectively
  • Recommended age: From 16 years old and above


  • You can use your SkillsFuture Credit to claim the course! For the user guide on how to claim SkillsFuture Credit, please click here.
  • Note: SkillsFuture Funding, >=21 yrs old: Applicable to Singapore Citizen/PR SkillsFuture Funding, >=40 yrs old: Applicable to Singapore Citizen ONLY
  • Please note that prices are subject to changes.
  • Course ID: CRS-N-0049113


Upon successful completion of the course, participants will receive a certificate in Psychological First Aid, accredited by ACC Institute of Human Services.

Course Features

  • Classroom-based Instructor-led training
  • SERA Psychological First Aid Course Guide
  • Group activities, case scenarios and role play

The trainer is a state registered nurse with Para-counselling certificate with close to 10 years of providing psychological first aid to his youth in his Secondary School CCA, The Boys’ Brigade.  Click here for the Trainer’s profile. 

View Upcoming Dates:

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The facilitators addressed sensitive issues like dealing with grief in a non-threatening and non-judgemental manner. Good flow of the program, content were clearly explained and delivered. Highly recommended! – Chan, MOE Teacher

Very impressed with Joseph who was our trainer, lots of real case studies & role-plays. Engaging & insightful & gave me a higher level of confidence in my role as a PFA. –  Humphries Warren, Bizlink Centre Singapore


The facilitator was able to answer all our questions well and was able to provide relevant case studies. This helps me to apply what I learned in real-life scenarios. – Teo, MOE Teacher

Frequently Asked Questions

Our extensive Frequently Asked Questions are here to answer any questions you may have about SERA’s training courses, certifications, accreditations and more.

1. Frequently Asked Questions about our Training Courses

Does your job require you to fulfill Workplace Safety and Health (First Aid) Regulations?
If your work premises include a factory, laboratory or construction site, click yes.
Click here for more information.
Does your job require you perform First Aid in a Childcare or Daycare Centre?
If you are a childcare educator and your centre is under the Early Childhood Development Agency (ECDA) framework, click yes.
Are you a CERT (Company Emergency Response Team) member in your office?
Read more about CERT Requirements here
Are you a Teacher, Instructor, Yoga/Zumba/Fitness Trainer, Sports Player or Coach?
If you are a teacher or NROC coach, click yes.
Are you interested in Adult First Aid, Child First Aid or prefer short courses?
The Adult First Aid and Child First Aid courses each have a duration of more than 2 days. Our short courses have a duration of 1 day.
Check Answers

About our Accreditation

Please refer to the list below for course accreditation information.

All Standard First Aid, Child First Aid, CPR + AED and Basic Life Support (BCLS+AED) and Instructor Courses
Singapore Resuscitation and First Aid Council (SRFAC)

Occupational First Aid Courses
Singapore Resuscitation and First Aid Council (SRFAC), Ministry of Manpower

Applied Psychological First Aid
Academy of Certified Counsellors (ACC)

Basic First Aid and Infant and Child Basic First Aid Courses

All courses accredited by SRFAC and MOM will last for 2 years from the date of completion.

We provide refresher courses for Standard First Aid, Basic First Aid and Occupational First Aid.

Provider certificates are eligible for renewal/refresher course, 3 months before or 3 months after the stated expiry date.

Yes, we can provide the class at your premises with a minimum of 8 participants. Kindly drop us an email at courses@sera.sg to find out more.

Based on SRFAC guidelines of

1 Instructor: 6 Students: 1 Manikin/AED for our CPR+AED Courses,
1 Instructor: 18 Students for our Standard First Aid Courses, Child and Occupational First Aid Courses

2. Frequently Asked Questions about Payment and Invoicing

Payment Methods

Participants can opt for a variety of payment methods. In the event you wish to opt for a payment method other than PayPal, please do the following:

  1. Register for the course that you are applying for on our website.
  2. Click “Register and Pay Online” and we will receive the registration information in our system.
  3. You will be directed to the PayPal page. Close the window.
  4. Email us at courses@sera.sg with your registration information and preferred mode of payment.

When you register for the course online, you will be automatically redirected to Paypal to make the payment online. This is highly recommended as it fuss-free and convenient for you to do so!

PayNow to our UEN number 53206875X.

Bank Transfer
In the event you are unable to make payment via Paypal, you can also opt to do an online bank transfer of the payment amount directly to us. Do email us at courses@sera.sg for our bank details to facilitate the transfer.

For Payment via cheque. Please cross the cheque to Singapore Emergency Responder Academy.


We are able to submit e-Invoices to your organisation or school via Vendors@Gov. To do so:

  1. Register for the course that you are applying for on our website.
  2. Click “Register and Pay Online” and we will receive the registration information in our system.
  3. You will be directed to the PayPal page. Close the window.
  4. Email us at courses@sera.sg with the following information to request for the e-Invoice to be submitted:
    • Organisation:
    • Department:
    • Sub-Business Code:
    • Attention to:
  1. Register for the course that you are applying for on our website.
  2. Click “Register and Pay Online” and we will receive the registration information in our system.
  3. You will be directed to the PayPal page. Close the window.
  4. Email us at courses@sera.sg with the following information to request for a direct invoice:
    • Company Name as per UEN:
    • Company UEN:
    • Names of participants that you have registered for the course:
    • Indicate if you are applying for SSG Funding for the participants. If you are, please proceed to submit the SSG Funding application and inform us when you have done so.
    • Any other invoicing instructions:
  5. SERA will follow-up with an Invoice. If you have applied for SSG Funding for your participants, the Invoice sent will reflect the balance payable after factoring in the participants’ funding amounts.

3. Frequently Asked Questions about Funding and Grants

Applying for SSG Funding

We are pleased to share that Singaporeans and Permanent Residents who are above the age of 21 can qualify for Self-Sponsored SSG Funding for Individuals. 

Please see below for the steps to apply for this funding:

  1. Register the courses with us
  2. Please fill in the form here as all information is mandatory for us to submit the claim for you: sera.sg/ssgfunding
  3. You will require a password to fill in the form. The password is 2019SERA
  4. Based on the information that you have submitted, we will apply for SSG funding for you
  5. We will inform you of the outcome and the balance due payable by you
  6. For the balance due payable by you, you can make payment via Skillsfuture Credits, NETS, bank transfer or PayNow. Do advise which method you’d prefer.

Kindly note that the certificate for the course will be issued to you only upon successful completion of the course and receipt of the balance due payable by you.

*The following courses are not eligible for SSG Self-Sponsored Funding but are eligible for Skillsfuture Credits: 

  1. Basic First Aid with CPR+AED Course
  2. Basic First Aid Course
  3. Psychological First Aid Course

About WTS Fundings

WTS stands for Workfare Training Support Scheme. WTS encourages individuals to attend training to upgrade their work skills and improve their employability.

Eligible individuals may receive:

  • Course fee subsidy to lower training costs
  • Training allowance when training is relevant to their job and individuals had paid for their own training
  • A cash reward for completing training

Refer to Programme Brochure for the terms and conditions

To qualify, individuals must meet the following criteria:

  • Be a Singapore Citizen; and
  • Aged 35 years and above (13 years and above for Persons With Disabilities); and
  • Earn an average gross monthly income of not more than $2,000 for the months worked.

Click here to read more about WTS

Kindly refer to the following link to learn about how you can submit Skillsfuture claims: https://sera.sg/en/index.php/skillsfuture-training-grants/

SME or Non-SME?

You will need to create your company profile on https://skillsconnect.gov.sg and they will inform you about the type of profile that you have.

For your reference, an SME is one where:

SSG has updated the definition of Small and Medium Enterprises (SMEs) to align with that of SPRING Singapore. SMEs are now defined as companies with:
(i)      at least 30% local shareholding; AN
(ii)    Group annual sales turnover of not more than $100 million OR Group employment size of not more than 200 employees.

4. Frequently Asked Questions about our Training Location

SERA is centrally located at the heart of town, Somerset, 51 Cuppage Road #03-03. Just a 5-minutes walk from Somerset MRT, you will be able to get to our location! Click here for the direction guide to get to our premises!

Can’t find your question in our Frequently Asked Questions section?

Simply fill up the General Enquiry form and we will answer your question as soon as possible!

View Upcoming Dates:

Course Information

Accreditation: ACC Institute of Human Services 

Duration: 7 hours (1 day from 9:30 am to 5:30 pm) with 1-hour lunch break

Venue: SERA, 51 Cuppage Road, #03-03, Singapore 229469

Course Fee: $120.00 (before GST)

Eligible for Skillsfuture Claims: Psychological First Aid (CRS-N-0049113) 

Upon Completion: Certificate of Participation in Psychological First Aid

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